[BBCE] Technical FAQ for Blood Bowl Chaos Edition

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FocusTechSupport
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Joined: 26 March 2009, 11:48

[BBCE] Technical FAQ for Blood Bowl Chaos Edition

Postby FocusTechSupport » 11 October 2012, 15:48

INTRODUCTION

- If you cannot run the game or you are experiencing stuttering, please close any background applications that could be the cause of this (virus scanners, optimization tools...).
- Please update your graphics and audio drivers as well as your operating system via Windows Update.


CONTENTS

    START BLOOD BOWL CHAOS EDITION
  1. CANNOT RUN THE GAME

    UPDATE THE DRIVERS OF THE COMPUTER
  2. HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER
  3. AMD GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER
  4. AMD GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER
  5. INTEL HD GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER AND LAPTOP COMPUTER
  6. NVIDIA GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER
  7. NVIDIA GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER
  8. HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER
  9. UPDATE REALTEK AUDIO CONTROLLER DRIVERS
  10. UPDATE CREATIVE X-FI AUDIO CONTROLLER DRIVERS
  11. AMD PROCESSOR DRIVERS FOR WINDOWS XP
  12. OPTIMIZER FOR AMD ATHLON64 X2 PROCESSORS
  13. MICROSOFT WINDOWS 7 UPDATES FOR AMD FX PROCESSORS
  14. DELETE OLD DRIVERS FROM YOUR SYSTEM

    CUSTOMER SERVICE/TECHNICAL SUPPORT
  15. CONTACT THE CUSTOMER SERVICE OF METABOLI GAMESPLANET ONLINE SHOP
  16. CONTACT THE TECHNICAL SUPPORT OF BLOOD BOWL


A. START BLOOD BOWL CHAOS EDITION: CANNOT RUN THE GAME

- An updated version of Microsoft DirectX and Microsoft Visual C++ 2008 Redistributable are required in order to run Blood Bowl Chaos Edition.
- These components are automatically installed with the game. But for some reason if these components are not installed:

1. Click the Windows Start button then Computer.
2. Open Local Disk (C:) then the Program Files or Program Files (x86) folder.
3. Open Steam folder then Steamapps folder.
4. Open Common folder then Blood Bowl Chaos Edition folder and redist folder.

INSTALLATION OF DIRECTX 9.0C:
Open the folder DirectX and run the application DXSETUP.EXE.

INSTALLATION OF VISUAL C++ 2008 REDISTRIBUTABLE:
run the application VCREDIST_X86.EXE (for Windows 32 bit) or VCREDIST_X64.EXE (for Windows 64 bit).

- Check if Blood Bowl Chaos Edition is correctly installed on Steam:

1. Run Steam and click Library.
2. Right click Blood Bowl Chaos Edition and click Properties.
3. Click Local Files tab then Verify Integrity of Game Cache button.

- Please run the System File Checker in order to scan for damaged or missing Windows files.
- This feature may require to have the Windows installation files.

WINDOWS XP
1. Click the Windows Start button then Run.
2. From the Run window, type: sfc /scannow
3. Click the OK button.
4. Follow the Windows files analysis.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click Windows Start button then All Programs.
2. Click Accessories.
3. Right click Command Prompt and click Run as administrator.
4. Click Yes button.
5. In the Command Prompt window, type: sfc /scannow
6. Press the Enter key.
7. Follow the Windows files analysis.


B. UPDATE THE DRIVERS: HOW TO IDENTIFY THE GRAPHICS CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click OK button.
3. Click Display tab.


C. DRIVERS FOR AMD GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER

AMD RADEON HD 2000/3000/4000 SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/12-4_xp32_dd_ccc.exe
2. Save the application 12-4_xp32_dd_ccc.exe on the hard disk.
3. Once download done, run 12-4_xp32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32
1. Click http://www2.ati.com/drivers/12-4_vista_ ... dd_ccc.exe
2. Save the application 12-4_vista_win7_32_dd_ccc.exe on the hard disk.
3. Once download done, run 12-4_vista_win7_32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://www2.ati.com/drivers/12-4_vista_ ... dd_ccc.exe
2. Save the application 12-4_vista_win7_64_dd_ccc.exe on the hard disk.
3. Once download done, run 12-4_vista_win7_64_dd_ccc.exe and follow the instructions.

AMD RADEON HD 5000/6000/7000 SERIES

WINDOWS XP
1. Click http://www2.ati.com/drivers/12-8_xp32_dd_ccc.exe
2. Save the application 12-8_xp32_dd_ccc.exe on the hard disk.
3. Once download done, run 12-8_xp32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://www2.ati.com/drivers/12-8_vista_ ... dd_ccc.exe
2. Save the application 12-8_vista_win7_win8_32_dd_ccc.exe on the hard disk.
3. Once download done, run 12-8_vista_win7_win8_32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://www2.ati.com/drivers/12-8_vista_ ... dd_ccc.exe
2. Save the application 12-8_vista_win7_win8_64_dd_ccc.exe on the hard disk.
3. Once download done, run 12-8_vista_win7_win8_64_dd_ccc.exe and follow the instructions.


D. DRIVERS FOR AMD GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER

AMD RADEON MOBILITY HD 2000/3000/4000/5000/6000/7000 SERIES

WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/2995 ... cl_mod.exe
2. Save the application 10-12-mobile_xp32_dd_ccc_ocl_mod.exe on the hard disk.
3. Once download done, run 10-12-mobile_xp32_dd_ccc_ocl_mod.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 32
1. Click http://www2.ati.com/drivers/mobile/12-4 ... dd_ccc.exe
2. Save the application 12-4_mobility_vista_win7_32_dd_ccc.exe on the hard disk.
3. Once download done, run 12-4_mobility_vista_win7_32_dd_ccc.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://www2.ati.com/drivers/mobile/12-4 ... dd_ccc.exe
2. Save the application 12-4_mobility_vista_win7_64_dd_ccc.exe on the hard disk.
3. Once download done, run 12-4_mobility_vista_win7_64_dd_ccc.exe and follow the instructions.


E. DRIVERS FOR INTEL HD GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER AND LAPTOP COMPUTER

HD GRAPHICS SERIES

WINDOWS VISTA/WINDOWS 7 32
1. Click http://fichiers.touslesdrivers.com/3338 ... 152254.exe>
2. Save the application Win7Vista_152254.exe on the hard disk.
3. Once download done, run Win7Vista_152254.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://fichiers.touslesdrivers.com/3338 ... 152254.exe
2. Save the application Win7Vista_64_152254.exe on the hard disk.
3. Once download done, run Win7Vista_64_152254.exe and follow the instructions.

HD GRAPHICS 2000/2500/3000/4000 SERIES

WINDOWS VISTA/WINDOWS 7 32
1. Click http://fichiers.touslesdrivers.com/3452 ... 152612.exe
2. Save the application Win7_152612.exe on the hard disk.
3. Once download done, run Win7_152612.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7 64
1. Click http://fichiers.touslesdrivers.com/3452 ... 152612.exe
2. Save the application Win7_64_152612.exe on the hard disk.
3. Once download done, run Win7_64_152612.exe and follow the instructions.


F. DRIVERS FOR NVIDIA GRAPHICS CONTROLLERS FOR DESKTOP COMPUTER

NVIDIA GEFORCE 6/7/8/9/100/200/300/400/500/600 SERIES

WINDOWS XP
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 306.23-desktop-winxp-32bit-international-whql.exe on the hard disk.
3. Once download done, run 306.23-desktop-winxp-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 32
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 306.23-desktop-win8-win7-winvista-32bit-international-whql.exe on the hard disk.
3. Once download done, run 306.23-desktop-win8-win7-winvista-32bit-international-whql.exe and follow the instructions.

WINDOWS VISTA/WINDOWS 7/WINDOWS 8 64
1. Click http://us.download.nvidia.com/Windows/3 ... l-whql.exe
2. Save the application 306.23-desktop-win8-win7-winvista-64bit-international-whql.exe on the hard disk.
3. Once download done, run 306.23-desktop-win8-win7-winvista-64bit-international-whql.exe and follow the instructions.


G. DRIVERS FOR NVIDIA GRAPHICS CONTROLLERS FOR LAPTOP COMPUTER

NVIDIA GEFORCE 8M/9M/100M/200M/300M/400M/500M/600M SERIES

WINDOWS XP/WINDOWS VISTA/WINDOWS 7/WINDOWS 8
1. Click http://www.nvidia.com/object/notebook_drivers.html
2. Click the DOWNLOAD NOW button under Automatically Find Drivers For My NVIDIA-Powered Notebook.
3. Follow the instructions.

This is a reference driver that can be installed on supported NVIDIA GeForce notebook GPUs.
However, please note that your notebook original equipment manufacturer (OEM) provides certified drivers for your specific notebook on their website.
NVIDIA recommends that you check with your notebook about recommended software updates for your notebook.


H. UPDATE THE DRIVERS: HOW TO IDENTIFY THE AUDIO CONTROLLER OF THE COMPUTER

1. Press Windows and R keys.
2. Type DXDIAG and click OK button.
3. Click Sound tab.


I. DRIVERS FOR REALTEK AUDIO CONTROLLERS

REALTEK AC97 AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/22516/WDM_A406.exe
2. Save WDM_A406.exe application file on the hard disk.
3. Once download done, run WDM_A406.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS XP
1. Click http://fichiers.touslesdrivers.com/33916/WDM_R268.exe
2. Save WDM_R268.exe application file on the hard disk.
3. Once download done, run WDM_R268.exe and follow the instructions.

REALTEK HD AUDIO DRIVER UPDATE FOR WINDOWS VISTA/WINDOWS 7
1. Click http://fichiers.touslesdrivers.com/3391 ... 7_R268.exe
2. Save Vista_Win7_R268.exe application file on the hard disk.
3. Once download done, run Vista_Win7_R268.exe and follow the instructions.


J. DRIVERS FOR CREATIVE X-FI AUDIO CONTROLLERS

Creative Sound Blaster X-Fi, Sound Blaster X-Fi Elite Pro, Sound Blaster X-Fi Fatal1ty,
Sound Blaster X-Fi Platinum, Sound Blaster X-Fi Platinum Fatal1ty Champion Series,
Sound Blaster X-Fi XtremeGamer, Sound Blaster X-Fi XtremeGamer Fatal1ty Professional Series
and Sound Blaster X-Fi XtremeMusic.


WINDOWS XP/WINDOWS VISTA/WINDOWS 7
1. Click http://ccfiles.creative.com/manualdn/Dr ... _0015A.exe
2. Save SBXF_PCDRVBETA_US_2_18_0015A.exe file on the hard disk.
3. Once download done, run SBXF_PCDRVBETA_US_2_18_0015A.exe and follow the instructions.

PCI Sound Blaster X-Fi Xtreme Audio

WINDOWS XP
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0079.zip
2. Save XFXA_PCDRV_LB_1_04_0079.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0079.zip.
4. Run XFXA_PCDRV_LB_1_04_0079.exe application file and follow the instructions.

WINDOWS VISTA/WINDOWS 7
1. Click http://support.focus-home.fr/XFXA_PCDRV ... 4_0090.zip
2. Save XFXA_PCDRV_LB_1_04_0090.zip file on the hard disk.
3. Once download done, open XFXA_PCDRV_LB_1_04_0090.zip.
4. Run XFXA_PCDRV_LB_1_04_0090.exe application file and follow the instructions.


K. AMD PROCESSOR DRIVERS FOR WINDOWS XP

The processor driver is compatible with the AMD Athlon 64, Mobile Athlon 64, Phenom, Sempron, Mobile Sempron, Mobile Turion and all Opteron processors including Quad-Core.

1. To download AMD Processor Driver Version 1.3.2.0053, please click http://support.amd.com/us/Processor_Tec ... 320053.zip
2. Save AMD_Processor_Driver_1320053.zip file on the hard disk.
3. Open AMD_Processor_Driver_1320053.zip and run setup.exe file.
4. Follow the instructions.


L. OPTIMIZER FOR AMD ATHLON64 X2 PROCESSORS

The AMD Dual-Core Optimizer update for desktop computer * is required only if you have stuttering and crashes with your games.
If you do not have any problem with your games, please do not install this update.

1. To download AMD Dual-Core Optimizer for desktop computer only*, please click http://support.amd.com/us/Processor_Tec ... _1.1.4.zip
2. Save DCO_1.1.4.zip file on the hard disk.
3. Open DCO_1.1.4.zip and run Setup.exe.
4. Follow the instructions.

* If you have a laptop computer, please do not install AMD Dual-Core Optimizer.


M. MICROSOFT WINDOWS 7 UPDATES FOR AMD FX PROCESSORS

Two Microsoft updates are available for computers that have an AMD FX series processor installed and that are running Windows 7:

1. Download and install the scheduler update KB2645594 (http://support.microsoft.com/kb/2645594):

FOR WINDOWS 7 32: http://support.focus-home.fr/Windows6.1 ... 94-x86.msu
FOR WINDOWS 7 64: http://support.focus-home.fr/Windows6.1 ... 94-x64.msu

2. Download and install the core parking scheduler update KB2646060 (http://support.microsoft.com/kb/2646060):

FOR WINDOWS 7 32: http://support.focus-home.fr/Windows6.1 ... v3-x86.msu
FOR WINDOWS 7 64: http://support.focus-home.fr/Windows6.1 ... v3-x64.msu

Please run the .msu file by double-clicking it in order to install the update.
You must install first the update KB2645594 then the update KB2646060.


N. DELETE OLD DRIVERS FROM YOUR SYSTEM

Driver Fusion helps you to manage your devices and assist with a complete uninstall of old system drivers in the easiest possible way.

How to download and install Driver Fusion:

1. Click http://treexy.com/media/23136/driver_fusion_1.2.0.exe
2. Save the application driver_fusion_1.2.0.exe on the hard disk.
3. Once download done, run driver_fusion_1.2.0.exe and choose the language.

How to use Driver Fusion:

1. Uninstall the current display drivers and restart the computer.
2. Run Driver Fusion*, select the drivers that you have removed (AMD Display, INTEL Display or NVIDIA Display) and click the Delete button.
3. Restart the computer and install the new drivers.

* For Windows Vista, Windows 7 and Windows 8 users, please run Driver Fusion in administrator mode:
- Right click Driver Fusion shortcut and click Run as administrator.


O. CONTACT THE CUSTOMER SERVICE OF METABOLI GAMESPLANET ONLINE SHOP

The digital version of the game available on the Blood Bowl Chaos Edition official web site is published by Metaboli GamesPlanet online shop.
The Steam Product Code for Blood Bowl Chaos Edition is sent by Metaboli GamesPlanet online shop.
If you did not received your Steam Product Code, please check your Spam filter settings and look through your Junk folder.
Please contact the Customer Service of Metaboli GamesPlanet for all problem with your order:

BY FORM:
http://eu-focushop.gamesplanet.com/faq_shop/submit.do

BY EMAIL:
supportdl.focus@gamesplanet.com
support-shop@gamesplanet.com

WEB SITE:
http://www.gamesplanet.com


P. CONTACT THE TECHNICAL SUPPORT OF BLOOD BOWL

You can contact the technical support of Blood Bowl via e-mail by writing to: support@bloodbowl-game.com

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